All orders shipped from Bella Pleasure warehouses are 100% discreet. No brands, no invoices, no pictures or anything. You get your order in a blank box and no one will know what is inside until you open it yourself. This can be your little secret.
Here at Bella Pleasure we take great pride in providing free worldwide shipping. No matter your location, order size or anything else - you will get free shipping as part of our service.
Shipping times on orders vary depending on your location. We ask for your patience when it comes to shipping, as our products do take some time to produce and get ready. Most of our products are kept in our Chinese warehouse, although we do have a smaller one in the US which we are planning on expanding to hold most of our product. For the time being, with order processing, shipping and handling, you can expect most US & Canada orders to take between 9-20 days. International orders may take longer with shipping times between 15-40 days depending on your location.
You will always receive a tracking number with your order, so please do not worry if shipping times are long, your order is on the way.
Has it been over 30 days with no order having shown up? Shoot us a message through firstname.lastname@example.org or our contact page and we will have a look and message you back within 24 hours.
If you have not received your product within 90 days, we will issue a full refund.
We appreciate your patience and hope you will enjoy your new and improved sex life!
We don't pretend to have intimate or extensive Customs knowledge of the entire world. We'll work hard to avoid your package experiencing problems, but in the end we can't guarantee you won't experience delays or be charged duties or other fees. There's always a risk (just like stepping out your front door in the morning!) – while we’ll do what we can to work with you, we can’t and don’t take any responsibility for any dealings with your country’s Customs service.